Membership Officer - IES

Institution of Environmental Sciences

The Institution of Environmental Sciences (IES) is a charitable organisation and a global professional membership body for environmental scientists. We work to unite people and specialists from diverse disciplines around the shared goal of accelerating the transition to a sustainable society.

We support a diverse and interdisciplinary network of environmental scientists all over the world – and at every stage of their education and careers – to connect, develop, progress and inspire.

Our strong ties with academia, government and the professions mean we are in a unique position to influence evidence-based, transformative change.

Through our network, the IES helps professionals connect and work together to solve the world’s most pressing environmental challenges.

Main Purpose of the Post

We are seeking a Membership Officer to support IES members to make the most of their professional membership.

As a key part of our small, dedicated team, you will be instrumental in supporting our members. You will be responsible for the day-to-day operation of membership, and you will provide exceptional membership support, ensuring professional communication and maintaining accurate membership data.

You will oversee and process applications for IES membership and our registers, and will be responsible for delivering excellent customer service and ensuring high standards in the application and renewal process.

You will need to be organised, proactive, and happy to work both autonomously and collaboratively. 

Job Description

1. Deal with incoming emails and telephone enquiries, acting as the first point of contact for potential and existing members and stakeholders
2. Be proactive in coordinating, implementing, and improving membership management, membership applications, and renewal procedures and processes
3. Maintain and update CRM contact records and ensure that data is managed in accordance with our GDPR and confidentiality policies
4. Promote and maintain excellent levels of service for IES members
5. Support the promotion of IES membership and services at external events and meetings
6. Raise and process invoices and bills, deal with payments and reconcile credit card payments
7. Coordinate and oversee our peer review panels for member applications and registrations
8. Take a leading role in delivering general administrative tasks and ad hoc office duties

Eligibility Requirements

Essential Qualifications:

• GCSEs in English and Maths (grade A-C/9-4), or equivalent

Essential skills, knowledge and behaviours:

• Strong written and verbal communication skills with a keen attention to detail and tone
• Demonstrable track record of delivering excellent customer service via phone and email
• At least two years of administrative/secretarial experience, including the maintenance of office systems
• Excellent organisational skills with an ability to organise and prioritise workload
• Demonstrable experience dealing with confidential information
• Good all-round office and IT skills, particularly MS Word and Excel, Gmail and Google Calendar, and database or CRM systems
• Demonstrable self-sufficiency, motivation and ability to use initiative when faced with problems/challenges

Desirable skills, knowledge and behaviours 

• At least three years of administrative experience
• Experience in a charity or membership organisation
• Experience of working with volunteers
• Experience of using accountancy software

The Role

This position is full-time (37.5 hours/week) and is a permanent position. The job is to be carried out remotely. The role will involve travelling to occasional events across the country, including quarterly team meetings, which are usually held in London. Costs associated with travel to these meetings will be covered by the IES.

Salary

• £29,658 per annum

How to Apply

The deadline for submitting applications is 12pm (Noon) BST 29 April 2026.

To apply, please send the following documents to Joseph Lewis at joseph@the-ies.org

• CV (max 2-pages A4).
• Cover letter evidencing how you meet the skills, knowledge, and behaviours listed above (max 1-page A4).
• Completed Equal Opportunities Monitoring form. We collect this data to monitor the effectiveness of our advertising and recruitment strategies, ensuring they are open to all sections of the community. It is anonymous and only used for this purpose. If you need our Equal Opportunities Monitoring form in a different format that is more accessible to you, or you need any other adjustments in the application process, please let us know.

Applications without all three of these will be automatically rejected.

As a Disability Confident Committed employer, we offer a guaranteed interview to disabled applicants who meet the essential criteria for roles. If you would like your application to be considered under this scheme, please state this in your cover letter when applying. You are not required to share any details about your disability, though you are welcome to. We would encourage you to highlight anything that may help us to make the application process more accessible for you.

For an informal conversation about the role, or to request this job advert in another format such as plain text, please contact the Hiring Manager, Joseph Lewis, on joseph@the-ies.org. Alternatively, you can call the IES office on +44 (0)20 3862 7484.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, for example, your application being submitted in a different format or having interview questions provided in writing before/during the interview. We also offer reasonable adjustments on the job, for example, provision of assistive technologies e.g. screen readers, adaptive keyboards or specialist equipment, e.g. ergonomic chairs.

Selection Process

We aim to respond by 6 May 2026 on the outcome to all applicants who submit a full application by the application deadline.

Interviews will take place remotely via Zoom on the week commencing 11 May 2026, with a view to the successful candidate starting as soon as possible.

Applicants must have the right to work in the UK to be considered for this role.

Why work for us?

At the IES, we know that the secret of a successful professional body is the quality of the people behind the membership services. Our small, inclusive team work collaboratively with one another, as well as our fantastic trustees, members and partner organisations, to fulfil our mission of advocating for science and the environment.

Benefits of working for us include:

• 25 days annual leave plus bank holidays
• Employer pension contribution, if eligible
• Free IES membership
• Career development support with individualised professional development plans
• Inclusive and intellectually stimulating workplace

The Institution of Environmental Sciences is an equal opportunity employer and a Disability Confident Employer. We are committed to fostering an inclusive culture for our staff and volunteers, which reflects the diversity that exists within society, enabling us to deliver outputs that reflect the diverse needs of our members.

In recruiting for this role, we welcome the unique contributions that you can bring in terms of your ethnicity, age, sex, gender identity, disability, neurodiversity, sexual orientation, educational background, national origin, religion and beliefs.

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