Membership Survey 2026

Every two years we survey our members to identify trends in how different services are valued and to gather members’ opinions on potential future developments. This report presents the findings of our 2026 Membership Survey.

The 227 respondents showed us that:

• Our services rated as most important were also rated highest in quality.
• Webinars, other online events, and our journal continue to be among our most important member benefits.
• 93% of respondents positively rate the ability of office staff to answer their questions.
• 80% of respondents strongly agree or agree that they understand the mission of the IES.

Several years ago, we introduced the Net Promoter Score (NPS) to our membership survey. NPS is an index that measures how many people would recommend the IES to a friend or colleague. We have continued to score highly in this index, with our score of 45 far exceeding the UK average of 32.