The Institution of Environmental Sciences (IES) surveys its members annually to identify trends in how different services are valued and to gather members’ opinions on potential new future developments. Here we are pleased to present the findings of our 2016 membership survey.
In 2015 we've continued to work on publications reflecting your interests, and are pleased to see that our journals and reports are still very popular, with 91% and 87% of respondents respectively rating them as important, and either 'excellent' or 'very good'. Our high standards of customer service are maintained with 93% of respondents rating their interaction with the office as 'excellent' or 'good'. Also 83% of respondents rated our policy work as 'very important' or 'important'.
For the first time we have used the Net Promoter Score to gauge how many people would recommend the IES and we achieved a score of 21. This score serves as a target for us to surpass in future years.